Frequently Asked Questions

360bet requires identity verification (KYC) before processing withdrawals and to comply with Philippine AML regulations. Accepted documents include a valid Philippine government-issued ID such as a PhilSys National ID, passport, driver's licence, SSS ID, GSIS ID, PRC ID, or Voter's ID. You may also be asked to provide proof of address (a utility bill or bank statement dated within the last three months) and, in some cases, proof of payment method ownership. Documents can be uploaded directly through your account dashboard.

No. Each player is permitted to hold only one 360bet account. Creating multiple accounts (also known as multi-accounting) is a violation of 360bet's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact our support team – there's no need to create a new account.

On the 360bet Login page, click "Forgot Password" and enter the email address associated with your account. You'll receive a password reset link via email within a few minutes. Click the link, enter your new password, and confirm. If you don't receive the email, check your spam or junk folder. For further assistance, contact our 24/7 live chat support team.

If you wish to close your account, please contact our support team via live chat or email at [email protected]. Before closure, ensure you have withdrawn any remaining balance. Note that if you are closing your account due to gambling concerns, we strongly recommend using our self-exclusion tool instead, which provides a structured break while keeping your account data intact for when you're ready to return.

The minimum deposit at 360bet varies by payment method but is generally set at ₱100 for e-wallets like GCash and PayMaya, making it accessible for players at all budget levels. Bank transfer minimums may be slightly higher depending on the bank's own transaction limits. Check the Cashier section of your account for the most up-to-date minimum and maximum deposit amounts per payment method.

Withdrawal processing times at 360bet depend on your chosen payment method. GCash and PayMaya withdrawals are typically processed within 1–3 hours once approved. Bank transfers (BPI, BDO, Metrobank) generally take 1–3 business days. All withdrawals are subject to a security review, and your KYC verification must be complete before your first withdrawal can be processed. Withdrawal requests submitted during peak hours may take slightly longer.

Common reasons for withdrawal delays or declines include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and payment method name, or a pending security review. If your withdrawal has been pending for longer than the standard processing time, please contact our support team via live chat with your transaction reference number and we'll investigate promptly.

360bet does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees, which are outside 360bet's control. We recommend checking with your payment provider for any applicable charges. Currency conversion fees may also apply if your account currency differs from the transaction currency.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus funds become withdrawable. Different games may contribute differently toward wagering requirements – slots typically contribute 100%, while table games and live casino may contribute less. Always read the specific bonus terms before claiming any offer at 360bet.

Generally, only one bonus can be active on your 360bet account at a time. You must complete or forfeit an existing bonus before claiming a new one. Some promotions – such as free spins on specific slots – may run concurrently with a deposit bonus, but this will be clearly stated in the promotion's terms. Check the Promotions page after logging in to see which offers can be stacked and which cannot.

Bonuses may be forfeited for several reasons: making a withdrawal before meeting wagering requirements, violating bonus terms (such as using a bonus on excluded games), being found to have multiple accounts, or the bonus expiring before the wagering requirement was completed. Each bonus has a validity period – typically 7 to 30 days – within which the wagering must be completed. If you believe your bonus was removed in error, contact our support team with your account details and we'll review the case.

Yes. All slot and RNG-based games at 360bet use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and independent of previous results. Our game providers are reputable international studios whose RNG systems are regularly audited by independent testing laboratories. Live dealer games are streamed in real time from professional studios, providing full transparency of every deal and spin.

Absolutely. The 360bet platform is fully optimised for mobile play. You can access all games directly through your smartphone or tablet browser – no app download required. The mobile interface is responsive and works smoothly on both Android and iOS devices. Whether you're in Manila, Cebu, or anywhere else in the Philippines, you can enjoy 360bet's full game library on the go as long as you have a stable internet connection.

Fortune Gems 2 is one of the most popular slot games available at 360bet, featuring vibrant gem symbols, smooth gameplay, and exciting win mechanics. To play, simply log in to your 360bet account, navigate to the slots section, and select Fortune Gems 2. Set your bet amount using the on-screen controls and hit spin. The game features straightforward rules that are easy to pick up whether you're a first-time slots player or a seasoned high roller.

Pirate Fishing is an action-packed fishing arcade game where players shoot at various sea creatures to earn prizes. Each creature has a different point value and payout multiplier. You select your bet per shot and aim at targets on screen – the bigger and rarer the fish, the higher the reward. It's a fast-paced, skill-influenced game that's hugely popular among Filipino players who enjoy something more interactive than traditional slots.

If you suspect that someone has accessed your 360bet account without your permission, act immediately: change your password right away using the account settings, then contact our 24/7 support team via live chat or at [email protected]. Our security team will review your account activity, temporarily freeze the account if necessary, and investigate the incident. We also recommend changing the password of the email address linked to your 360bet account as a precaution.

Yes. 360bet supports two-factor authentication (2FA) to add an extra layer of security to your account. When enabled, you'll be required to enter a one-time verification code sent to your registered mobile number or email address each time you log in from a new device or location. We strongly recommend enabling 2FA in your account security settings to protect your account and funds.

The minimum age to register and play at 360bet is 21 years old, in line with Philippine gaming regulations. Age verification is conducted as part of the KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. If you are a parent or guardian concerned about a minor accessing online gaming platforms, we recommend using parental control software on shared devices.

To activate self-exclusion, log in to your 360bet account, go to Account Settings, and select the Responsible Gaming section. Choose "Self-Exclusion" and select your preferred exclusion period. The exclusion takes effect immediately and cannot be reversed until the chosen period has fully elapsed. If you need urgent assistance or cannot access your account, contact our support team directly via live chat or at [email protected] and we will process the exclusion on your behalf.