360bet Privacy Policy

1. Introduction

360bet ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the 360bet platform at 360bet.one. This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy applies to all personal information collected through the 360bet website, mobile-optimised platform, customer support channels, and any other service operated under the 360bet brand. By registering for a 360bet account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

If you do not agree with any part of this Privacy Policy, please discontinue use of the 360bet platform and contact our support team to close your account and request deletion of your data.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, 360bet acts as the Personal Information Controller in respect of the personal data you provide when using the platform. This means 360bet determines the purposes and means by which your personal data is processed.

Where 360bet engages third-party service providers to process personal data on its behalf – such as payment processors, identity verification providers, or customer support platforms – those parties act as Personal Information Processors and are contractually bound to process your data only in accordance with 360bet's instructions and this Privacy Policy.

For all privacy-related enquiries, you may contact our Data Protection Officer at: [email protected]

3. Personal Data We Collect

360bet collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:

360bet does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or regulatory obligation (for example, in connection with responsible gaming self-exclusion requests).

4. How We Use Your Personal Data

360bet uses the personal data we collect for the following purposes:

• Account Management: To create, verify, and maintain your 360bet player account, including processing your registration and KYC verification.
• Service Delivery: To provide access to 360bet's games, sports betting, live casino, bingo, and all other platform features.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other accepted payment methods.
• Legal Compliance: To comply with anti-money laundering (AML) obligations, PAGCOR regulatory requirements, and other applicable Philippine laws.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor gameplay patterns and identify players who may be at risk of problem gambling, and to administer self-exclusion and deposit limit requests.
• Customer Support: To respond to your enquiries, complaints, and support requests in a timely and effective manner.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided your consent to receive such communications.
• Platform Improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the 360bet platform.

5. Legal Basis for Processing

360bet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and 360bet – specifically, to provide you with access to the platform and its services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing conditions, and NPC guidelines.
• Legitimate Interests: Processing is necessary for 360bet's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential cookies, processing is based on your freely given, specific, and informed consent, which you may withdraw at any time.

6. Data Sharing & Disclosure

360bet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors require certain financial and identity data to process your transactions.
• Identity Verification Providers: Third-party KYC and AML screening services that assist 360bet in verifying player identities and screening against sanctions lists.
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who process data on 360bet's behalf under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law or regulatory order.
• Law Enforcement: Philippine law enforcement agencies where disclosure is required pursuant to a valid legal process, court order, or to protect the safety of players or the public.
• Professional Advisers: Legal counsel, auditors, and compliance consultants who are bound by professional confidentiality obligations.

All third-party processors engaged by 360bet are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with 360bet's documented instructions.

7. Cookies & Tracking Technologies

360bet uses cookies, web beacons, pixel tags, and similar tracking technologies on the platform. These technologies help us deliver a functional and personalised experience, analyse platform performance, and prevent fraud.

The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in to your 360bet account. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and responsible gaming tool configurations.
• Analytical Cookies: Help us understand how players interact with the 360bet platform so we can improve its performance and usability. Data collected is aggregated and anonymised where possible.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your gaming activity and preferences, where you have provided consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 360bet platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

8. Data Retention

360bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specific retention periods applicable to 360bet player data:

• Account & Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act of 2001 (Republic Act No. 9160) and its amendments.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Technical & Usage Data: Retained for up to twenty-four (24) months from collection, after which it is anonymised or deleted.
• Marketing Consent Records: Retained for the duration of your consent and for three (3) years following withdrawal of consent, as evidence of compliance.

When personal data is no longer required, 360bet will securely delete or anonymise it in accordance with our internal data disposal procedures.

9. Data Security

360bet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the 360bet platform.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Role-based access controls ensuring that only authorised 360bet personnel can access personal data, and only to the extent required for their specific job function.
• Regular security assessments, penetration testing, and vulnerability scanning of the 360bet platform and infrastructure.
• Incident response procedures to detect, contain, and notify affected players and the National Privacy Commission in the event of a personal data breach, in accordance with NPC Circular 16-03.

While 360bet takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 360bet account credentials and for notifying us immediately if you suspect unauthorised access to your account.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by 360bet:

• Right to be Informed: You have the right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of Access: You may request a copy of the personal data 360bet holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days in accordance with NPC guidelines.

11. Children's Privacy

The 360bet platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 360bet does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered on the 360bet platform, please contact us immediately at [email protected].

12. International Data Transfers

360bet's primary operations and data storage are based in the Philippines. In certain circumstances, your personal data may be transferred to, stored, or processed in countries outside the Philippines – for example, where we use cloud infrastructure or third-party service providers with operations in other jurisdictions.

Where such transfers occur, 360bet ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. These safeguards may include contractual clauses approved by the National Privacy Commission or equivalent data protection standards in the recipient country.

13. Changes to This Privacy Policy

360bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will notify you by email or by posting a prominent notice on the 360bet platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how 360bet protects your personal data. Your continued use of the platform following any amendment constitutes your acceptance of the revised Privacy Policy.